01
Tier 1 → Tier 3 triage
Engineer-grade judgement at every tier. We resolve what we can, escalate what we can't with structured repros your team can replay in one click.
All servicesEngineers — not call-center generalists.
92%
First-contact resolution
< 2h
Average bug repro time
40%
Tickets deflected via docs
// What we operate
The capability set
02
Bug intake & repros
Clean tickets in Linear, Jira or GitHub — environment, payload, expected vs. actual. No more 'it's broken' tickets landing on your senior engineers.
03
Docs & runbooks
Knowledge base authoring on the side. Every recurring ticket becomes a doc, every doc becomes deflection — measured in tickets-per-feature, trending down.
// What ships
Every pod ships with this on day one
- L1 / L2 / L3 engineer pod
- Linear / Jira / GitHub workflow
- Repro templates + payload library
- Living knowledge base in your CMS
- Status page + incident comms
- Eval-ready bug reports for ML teams
// How we engage
Pilot to scale in four moves
01
Audit
We review your last 90 days of tickets — recurring failure modes, missing docs, escalation drift.
02
Embed
Pod joins your Slack, your repo and your standup. Same tooling, same rituals, same definition of done.
03
Ship
Triage by day, docs by week, eval payloads by sprint — back to engineering in a format they actually want.
04
Compound
Every resolved ticket compounds into deflection. Volume goes up, headcount doesn't.
// Common questions
Before you ask
What technical stacks do your engineers know?
We staff against your stack. Common: TypeScript / React, Python, Go, Rails, SQL, REST/GraphQL APIs, AWS / GCP basics. We hire to the role, not from a shelf.
Do you integrate with our issue tracker?
Yes — Linear, Jira, GitHub Issues, Shortcut, Asana. We follow your conventions, labels and triage workflow.
Can you support an AI product specifically?
Yes. We triage prompt regressions, hallucinations and API-tier issues with structured payloads your eval pipeline can replay.
Spec a technical success pod
Tell us your volumes, tooling and quality bar — we'll come back with a staffing plan and a price within 24 hours.
// Other services