AIDEY
Bridge the gap

// Service · 02

Technical Success

A bench of operators with engineering judgement. They read stack traces, reproduce bugs, file clean issues in Linear / Jira / GitHub, and own your knowledge base so your in-house engineers stay focused on shipping.

All servicesEngineers — not call-center generalists.
0%

First-contact resolution

< 0h

Average bug repro time

0/7

Coverage across time zones

OPERATIONAL_STATUS: ACTIVE · TECHNICAL SUCCESS
  • > L1 → L3 triage, embedded in your repo
  • > Clean repros filed in Linear / Jira / GitHub
  • > Knowledge base authored from every recurring ticket
  • > Eval-ready payloads handed back to ML teams
ENGINEER-GRADE SUPPORT
Stack-aware · Repo-embedded · Docs-on-the-side

// What we operate

The capability set

01

Tier 1 → Tier 3 triage

Engineer-grade judgement at every tier. We resolve what we can, escalate what we can't with structured repros your team can replay in one click.

02

Bug intake & repros

Clean tickets in Linear, Jira or GitHub — environment, payload, expected vs. actual. No more 'it's broken' tickets landing on your senior engineers.

03

Docs & runbooks

Knowledge base authoring on the side. Every recurring ticket becomes a doc, every doc becomes deflection — measured in tickets-per-feature, trending down.

// Bug intake

The ticket your senior engineer actually wants.

No 'it's broken' tickets. Every escalation lands with environment, payload, expected vs. actual — one click to replay.

LIN-2417 · Triaged by L2repro: 1.3s

title: 422 on /v2/invoices when currency=JPY

env: prod · region=eu-west-1 · sdk=node@4.18.2

payload: { amount: 1200, currency: "JPY", tax: 0.1 }

expected: 201 Created

actual: 422 — "tax_rate must be 0 for zero-decimal currencies"

repro: curl -X POST … (attached · 1-click replay)

→ filed to #payments · linked to FEAT-881 · doc draft pushed

// FAQ

Technical Success — frequently asked questions

What technical stacks do your engineers know?

We staff against your stack. Common: TypeScript / React, Python, Go, Rails, SQL, REST/GraphQL APIs, AWS / GCP basics. We hire to the role, not from a shelf.

Do you integrate with our issue tracker?

Yes — Linear, Jira, GitHub Issues, Shortcut, Asana. We follow your conventions, labels and triage workflow.

Can you support an AI product specifically?

Yes. We triage prompt regressions, hallucinations and API-tier issues with structured payloads your eval pipeline can replay.

How do you measure technical support quality?

First-contact resolution, time-to-repro, time-to-doc, ticket-to-deflection ratio and a weekly engineering QA score. Dashboards live in your stack — Linear, Datadog or whatever your team already trusts.

// Where this lives

Industries already running this play

SaaS & AIProfessional ServicesFintechGaming

Spec a technical success pod

Tell us your volumes, tooling and quality bar — we'll come back with a staffing plan and a price within 24 hours.

Bridge the gap

// Signal routing

Any channel in.
Any system out.

We plug into the surfaces your technical success customers already use — and write every interaction back into the stack your team runs on.

Live pipeline
INGRESS · channels10
Phone channel logoPhoneChat channel logoChatWhatsApp channel logoWhatsAppMessenger channel logoMessengeriMessage channel logoiMessageInstagram channel logoInstagramGmail channel logoGmailTelegram channel logoTelegramZoom channel logoZoomDiscord channel logoDiscord
AIDEY
human-in-the-loop
EGRESS · integrations12+
HubSpot integration logoHubSpotZendesk integration logoZendeskIntercom integration logoIntercomStripe integration logoStripeShopify integration logoShopifyNotion integration logoNotionJira integration logoJiraLinear integration logoLinearAsana integration logoAsanaAirtable integration logoAirtableSnowflake integration logoSnowflakeZapier integration logoZapier+ your stack

// AI-first, end to end

A BPO that runs on AI before it staffs yours.

Most outsourcers sell AI as an add-on. We use it as the operating system. Marketing, recruiting, training, QA, workforce planning, finance ops — every back-office process at Aidey is designed with an AI-first approach. That means better work, faster cycles and a lower cost base. Our clients are the great beneficiaries: the efficiency we engineer for ourselves is the price and quality you inherit.

Marketing

AI-assisted research, briefs and creative ops — campaigns shipped in days, not quarters.

Recruitment

Sourcing, screening and skill-matching run through AI pipelines. Senior operators in, noise out.

Operations

Forecasting, scheduling and QA scored by models, reviewed by humans. Quality compounds.

Enablement

Knowledge bases, coaching and onboarding generated and refreshed by AI. Ramp drops to a week.

Better. Faster. Lower cost. Not as a slogan — as the byproduct of a back office that practices what it sells. When you hire Aidey, you don't just rent operators. You inherit an AI-native operating model.

// Launch roadmap

From kickoff to
live in 10 days.

A clear path from your goals to a live, human-in-the-loop bench — fully onboarded and in production inside ten days.

10-day onboarding · guaranteed
Start the clock

  1. Discovery

    Day 0

    You tell us where your product hands off to a person — channels, volumes, SLAs.

    01

  2. Tailored blueprint

    Day 1

    We design your staffing plan, tooling map and system integrations around your goals.

    02

  3. Signup

    Day 2

    We agree on scope and pricing. Paperwork done in a single day.

    03

  4. Recruitment

    Day 3

    We initiate the recruitment process based on the agreed scope.

    04

  5. Integration & launch

    Day 10

    We plug into your CRM, helpdesk and data stack, then go live with a senior bench in-loop — watch CSAT, FRT and deflection climb.

    05

// Off the record / on the record

We can't tell you about all of our clients,
but here are some of them:

client_01live
Nokia

Telecom · Global

client_02live
Wix

Web Platform · SaaS

client_03live
Shiji Group

Hospitality Tech · Global

Read the (anonymized) case studies

// Ask the machine

What ChatGPT is saying about us.

We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.

chat.gpt / query: "tell me about aidey"
What do you actually know about AI·DEY as a BPO partner?
gpt response · cross-referenced sources
Clutch
0.0/ 5.0

32 reviews · Quality 5.0 · Schedule 5.0

Glassdoor
0.0/ 5.0

131 reviews · 95% would recommend

Trustpilot
0.0/ 5.0

17 reviews · remote setup, work-life

"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."

ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot

75% → 91%
CSAT lift, tech client case study
~10h → <2h
Response time drop, same engagement
4.9 / 5
Philippines team culture (73 reviews)

// Press

What the business press is writing about us.

Coverage in Israel's top business and tech publications — Globes, Calcalist, Maariv, CTech and Walla — on remote operations, AI-first BPO and the future of outsourced work.

CTech · Calcalist

"Big tech is calling employees back to the office — but is that really the right move?"

Read article →
Globes

"Inside the borderless BPO model powering global AI teams."

Read article →
Calcalist

"Why the future of outsourcing is remote, senior and AI-native."

Read article →
Maariv

"The Israeli founder running hundreds of operators with no office."

Read article →
Walla Tech

"How an AI-first BPO is rewriting the rules of customer experience."

Read article →
Walla Finance

"The economics of remote-first outsourcing in a post-AI world."

Read article →

// Initiate handoff

Bring us the last mile.
We'll bring the humans.

Tell us where your product hands off to a person. We'll come back within 24 hours with a team blueprint, ramp plan and price.

Book a discovery call

// Other services

Customer ExperienceCustomer SuccessBack-Office OpsSales