AIDEY
Bridge the gap

// Industry · 02

E-commerce

From DTC launches to marketplace operations, we run the customer-facing engine: pre-sales, WISMO, returns, fraud and seasonal surge — measured in margin, not minutes.

Back homeE-commerce
+18%

Recovered carts on chat

<30s

WISMO resolution

5×

Peak-season surge capacity

OPERATIONAL_STATUS: ACTIVE · E-COMMERCE
  • > Pre-sales & cart recovery
  • > WISMO & order management
  • > Returns, refunds & fraud review
  • > Seasonal surge & BFCM staffing
MARGIN-AWARE COMMERCE
Shopify · Gorgias · Zendesk-native
01

Margin-aware support

We optimise for refund avoidance, cross-sell on inbound, and one-touch returns — not just speed-to-reply. Your CFO sees the impact, not just your CX dashboard.

02

Shopify, Gorgias, Zendesk-native

Agents trained on your stack from day one. No legacy CRMs, no scripts, no learning curve charged back to you.

03

Surge without dilution

BFCM, drops, seasonal peaks — we scale staffing 3–5× without retraining or quality drop, because our bench knows the playbook.

// Who we serve

Sub-categories we operate in

  • DTC brands
  • Marketplaces
  • Subscription commerce
  • Fashion & beauty

Want a playbook for E-commerce?

Tell us your stack, volumes and SLAs — we'll come back with a staffing plan and a price.

Bridge the gap

// Signal routing

Any channel in.
Any system out.

We plug into the surfaces your e-commerce customers already use — and write every interaction back into the stack your team runs on.

Live pipeline
INGRESS · channels10
PhonePhoneChatChatWhatsAppWhatsAppMessengerMessengeriMessageiMessageInstagramInstagramGmailGmailTelegramTelegramZoomZoomDiscordDiscord
AIDEY
human-in-the-loop
EGRESS · integrations12+
HubSpotHubSpotZendeskZendeskIntercomIntercomStripeStripeShopifyShopifyNotionNotionJiraJiraLinearLinearAsanaAsanaAirtableAirtableSnowflakeSnowflakeZapierZapier+ your stack

// AI-first, end to end

A BPO that runs on AI before it staffs yours.

Most outsourcers sell AI as an add-on. We use it as the operating system. Marketing, recruiting, training, QA, workforce planning, finance ops — every back-office process at Aidey is designed with an AI-first approach. That means better work, faster cycles and a lower cost base. Our clients are the great beneficiaries: the efficiency we engineer for ourselves is the price and quality you inherit.

Marketing

AI-assisted research, briefs and creative ops — campaigns shipped in days, not quarters.

Recruitment

Sourcing, screening and skill-matching run through AI pipelines. Senior operators in, noise out.

Operations

Forecasting, scheduling and QA scored by models, reviewed by humans. Quality compounds.

Enablement

Knowledge bases, coaching and onboarding generated and refreshed by AI. Ramp drops to a week.

Better. Faster. Lower cost. Not as a slogan — as the byproduct of a back office that practices what it sells. When you hire Aidey, you don't just rent operators. You inherit an AI-native operating model.

// Launch roadmap

From kickoff to
live in 10 days.

A clear path from your goals to a live, human-in-the-loop bench — fully onboarded and in production inside ten days.

10-day onboarding · guaranteed
Start the clock

  1. Discovery

    Day 0

    You tell us where your product hands off to a person — channels, volumes, SLAs.

    01

  2. Tailored blueprint

    Day 1

    We design your staffing plan, tooling map and system integrations around your goals.

    02

  3. Signup

    Day 2

    We agree on scope and pricing. Paperwork done in a single day.

    03

  4. Recruitment

    Day 3

    We initiate the recruitment process based on the agreed scope.

    04

  5. Integration & launch

    Day 10

    We plug into your CRM, helpdesk and data stack, then go live with a senior bench in-loop — watch CSAT, FRT and deflection climb.

    05

// Off the record / on the record

We can't tell you about all of our clients,
but here are some of them:

client_01live
Nokia

Telecom · Global

client_02live
Wix

Web Platform · SaaS

client_03live
Shiji Group

Hospitality Tech · Global

// Ask the machine

What ChatGPT is saying about us.

We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.

chat.gpt / query: "tell me about aidey"
What do you actually know about AI·DEY as a BPO partner?
gpt response · cross-referenced sources
Clutch
5.0/ 5.0

32 reviews · Quality 5.0 · Schedule 5.0

Glassdoor
4.9/ 5.0

131 reviews · 95% would recommend

Trustpilot
4.3/ 5.0

17 reviews · remote setup, work-life

"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."

ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot

75% → 91%
CSAT lift, tech client case study
~10h → <2h
Response time drop, same engagement
4.9 / 5
Philippines team culture (73 reviews)

// Initiate handoff

Bring us the last mile.
We'll bring the humans.

Tell us where your product hands off to a person. We'll come back within 24 hours with a team blueprint, ramp plan and price.

Book a discovery call

// Other industries

SaaS & AIHospitality & TravelProfessional ServicesFintech