// Our story
Built for the brands moving faster than outsourcing could keep up.
Aidey started with a stubborn observation: the brands building the next decade move faster than traditional outsourcing can keep up with. Product changes weekly. Models ship daily. Customer expectations climb without warning.
So we built a BPO with AI in the operating model — not bolted on as a feature.
From a single pilot pod to multi-language, multi-channel programs across CX, technical success and back-office, we scale the work while you scale the company. The hand-off between machine and human is where trust is won or lost. We staff that hand-off.
// AI-first, end to end
A BPO that runs on AI before it staffs yours.
Most outsourcers sell AI as an add-on. We use it as the operating system. Marketing, recruiting, training, QA, workforce planning, finance ops — every back-office process at Aidey is designed with an AI-first approach. That means better work, faster cycles and a lower cost base. Our clients are the great beneficiaries: the efficiency we engineer for ourselves is the price and quality you inherit.
AI-assisted research, briefs and creative ops — campaigns shipped in days, not quarters.
Sourcing, screening and skill-matching run through AI pipelines. Senior operators in, noise out.
Forecasting, scheduling and QA scored by models, reviewed by humans. Quality compounds.
Knowledge bases, coaching and onboarding generated and refreshed by AI. Ramp drops to a week.
Better. Faster. Lower cost. Not as a slogan — as the byproduct of a back office that practices what it sells. When you hire Aidey, you don't just rent operators. You inherit an AI-native operating model.
// Operating principles
Four beliefs we won't outsource.
The name is the thesis.
Aidey starts with A-I because the operator IS the aide — the human standing inside the loop, finishing the brushstroke a model started.
Senior by default.
We hire operators with 4+ years across SaaS and commerce. No junior bait-and-switch. The person in the pilot is the person in production.
Honest seat-based pricing.
We charge per seat — transparent, predictable, easy to model. No hidden uplifts, no mystery line items. You know exactly what each operator costs and what they deliver.
Glass-box ops.
Every conversation, every QA score, every dashboard — yours. No vendor mystique, no quarterly business review theatre.
// Ask the machine
What ChatGPT is saying about us.
We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.
32 reviews · Quality 5.0 · Schedule 5.0
131 reviews · 95% would recommend
17 reviews · remote setup, work-life
"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."
ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot
// Culture
How we actually behave when no one's watching.
Operating principles are the contract. These are the habits — the unwritten tenets that decide how every shift, every escalation, every hire actually plays out.
No theatrics, no buzzword decks. The work shows up — clean, on time, in your tone.
When the model hesitates, our operator finishes the sentence. We carry the conversation across the finish line, every time.
We hire adults and treat them that way. No badge-scan theatre, no keystroke spyware — just clear outcomes and honest measurement.
Hundreds of operators across time zones, no office mandate, no commute tax. Talent wins, geography loses.
// Press
What the business press is writing about us.
Coverage in Israel's top business and tech publications — Globes, Calcalist, Maariv, CTech and Walla — on remote operations, AI-first BPO and the future of outsourced work.
"Big tech is calling employees back to the office — but is that really the right move?"
Read article →"Inside the borderless BPO model powering global AI teams."
Read article →"Why the future of outsourcing is remote, senior and AI-native."
Read article →"The Israeli founder running hundreds of operators with no office."
Read article →"How an AI-first BPO is rewriting the rules of customer experience."
Read article →"From Tel Aviv to Manila: building a global team without a headquarters."
Read article →"The economics of remote-first outsourcing in a post-AI world."
Read article →