01
Data labeling & RLHF
Labeling, enrichment, ranking and RLHF review at volume — with calibrated reviewers, inter-rater agreement tracking and gold-set audits baked into the workflow.
All servicesThe quiet engine room of your product.
97%
Inter-rater agreement
10x
Volume vs. in-house team
< 24h
Turnaround on labeled batches
// What we operate
The capability set
02
Trust & safety moderation
Policy authoring, queue triage, appeals review and red-team support. Calibrated to your policy, audited weekly, with wellness rotations as standard.
03
Finance & order ops
Order management, refunds, disputes, AR/AP, reconciliation and chargebacks — staffed by operators who treat your P&L like their own.
// What ships
Every pod ships with this on day one
- Calibrated reviewer pool
- Gold-set + IRR audit loop
- Policy authoring & versioning
- Wellness rotations & coverage
- Volume reporting + SLA dashboards
- Eval-ready labeled datasets
// How we engage
Pilot to scale in four moves
01
Spec
We co-author the policy and gold set with your ML or ops lead before a single reviewer touches data.
02
Calibrate
Reviewers train against gold, hit IRR thresholds, and only then enter production queues.
03
Run
Volume goes live. Weekly audits, drift detection, and an ops lead who owns the SLA.
04
Iterate
Policy evolves with your model. Versioned, audited, replayable — never a black box.
// Common questions
Before you ask
Can you handle sensitive moderation content?
Yes. We staff trust-and-safety with calibrated reviewers, mandatory wellness rotations, and senior policy leads — never volunteers or unsupervised contractors.
Do you work with our annotation tool?
Yes — Label Studio, Scale, SuperAnnotate, Labelbox, V7, Argilla, or your internal tool. We adopt the stack you've already invested in.
What about finance ops?
AR/AP, reconciliation, refunds, dispute and chargeback handling, vendor onboarding and month-end close support. Audited monthly, integrated with your ERP.
Spec a back-office ops pod
Tell us your volumes, tooling and quality bar — we'll come back with a staffing plan and a price within 24 hours.
// Other services