AIDEY
Bridge the gap

// Service · 04

Back-Office Ops

Catalogue management, social media posting, finance & order ops and architecture back-office — a shortlist of what we run today. The full menu is broader: if it's repeatable, auditable and back-office, we can staff it. Done at volume, done without drama, done by senior operators whose judgement compounds into your storefront, your margin and your drawing set.

All servicesThe quiet engine room of your product.
0/7

Coverage across time zones

0 days

From kickoff to live pod

0%

Senior operators, no juniors

OPERATIONAL_STATUS: ACTIVE · BACK-OFFICE OPS
  • > Catalogue ops: SKUs, attributes, images, marketplace syncs
  • > Social media posting scheduled across IG · TikTok · LinkedIn · X
  • > Finance ops: AR/AP, disputes, chargebacks, close
  • > Architecture back-office: drafting, RFIs, submittals
  • > + many more back-office functions — ask us about the rest
QUIET ENGINE ROOM
Catalogue · Social · Finance · Architecture · + more on request

// What we operate

The capability set

A shortlist, not the full menu. We run many more back-office functions across e-commerce, finance and architecture — if it's repeatable, auditable and back-office, we can staff it.

01

Catalogue management

Product onboarding, SKU enrichment, attribute mapping, image QA and cross-marketplace syncs — kept clean across Shopify, Amazon, eBay and your PIM of choice.

02

Social media postings

Content scheduling, copy formatting, hashtag and asset prep across Instagram, TikTok, LinkedIn, Facebook and X — published on your calendar, on-brand and on time.

03

Finance & order ops

Order management, refunds, disputes, AR/AP, reconciliation and chargebacks — staffed by operators who treat your P&L like their own.

04

Architecture back-office

Drafting support, CAD/BIM cleanup, RFI and submittal tracking, drawing-set admin and project coordination — staffed by operators trained on your standards and your stack.

// The shortlist ends here. The menu doesn't.

If it's repeatable, auditable and back-office,we can staff it.

The four streams above are the ones we run most. We've quietly built pods for dozens more — anything with a process you can write down, an output you can audit, and a queue that doesn't sleep.

Tell us about your processBook a 20-min scoping call
Catalogue opsSocial postingFinance & order opsArchitecture adminData entry & cleanupPIM / ERP / CRM hygieneVendor onboardingDocument processingQA & spot-checksKnowledge base upkeepReporting & dashboardsInbox triageCalendar & schedulingMigration & backfill+ your repeatable process

// Engine room board

A snapshot of the pod. Not the full menu.

Four streams shown here — catalogue clean, social on schedule, finance reconciled, drawings issued. We run plenty more back-office functions on the same pod model.

CatalogueLIVE
SKU-4821 · enriched
Image QA · 312 passed
Shopify ↔ Amazon synced
0
SKUs / wk
SocialLIVE
IG · scheduled 18:00
TikTok · queued ×6
LinkedIn · published
0
Posts / wk
FinanceLIVE
AR aging · cleared
Chargeback · won
Month-end · on track
0
Past-due > 60d
ArchitectureLIVE
RFI-127 · routed
Submittal · logged
Sheet set · A-201 issued
0
RFIs / wk

// Shown above: a shortlist. Ask us about the rest.

// FAQ

Back-Office Ops — frequently asked questions

Which catalogue and PIM stacks do you support?

Shopify, Amazon Seller Central, eBay, Walmart, Magento, BigCommerce, Akeneo, Salsify and most internal PIMs. We adopt the stack you've already invested in.

Do you create content for social, or just post it?

We schedule, format and publish on your calendar across Instagram, TikTok, LinkedIn, Facebook and X — and can lightly adapt copy and crops. Creative direction stays with your brand team unless agreed otherwise.

What about finance ops?

AR/AP, reconciliation, refunds, dispute and chargeback handling, vendor onboarding and month-end close support. Audited monthly, integrated with your ERP.

What does the architecture back-office cover?

Drafting support, CAD/BIM cleanup, drawing-set admin, RFI and submittal tracking and project coordination — trained on your standards in Revit, AutoCAD or ArchiCAD.

What kinds of back-office tasks can you outsource?

If it's repeatable, auditable and back-office, we can staff it: data entry and cleanup, PIM/ERP/CRM hygiene, vendor onboarding, document processing, inbox triage, reporting, calendar ops, migrations and more. Tell us the process and we'll scope a pod.

// Where this lives

Industries already running this play

E-commerceProfessional ServicesFintechRetail

Spec a back-office ops pod

Tell us your volumes, tooling and quality bar — we'll come back with a staffing plan and a price within 24 hours.

Bridge the gap

// Signal routing

Any channel in.
Any system out.

We plug into the surfaces your back-office ops customers already use — and write every interaction back into the stack your team runs on.

Live pipeline
INGRESS · channels10
Phone channel logoPhoneChat channel logoChatWhatsApp channel logoWhatsAppMessenger channel logoMessengeriMessage channel logoiMessageInstagram channel logoInstagramGmail channel logoGmailTelegram channel logoTelegramZoom channel logoZoomDiscord channel logoDiscord
AIDEY
human-in-the-loop
EGRESS · integrations12+
HubSpot integration logoHubSpotZendesk integration logoZendeskIntercom integration logoIntercomStripe integration logoStripeShopify integration logoShopifyNotion integration logoNotionJira integration logoJiraLinear integration logoLinearAsana integration logoAsanaAirtable integration logoAirtableSnowflake integration logoSnowflakeZapier integration logoZapier+ your stack

// AI-first, end to end

A BPO that runs on AI before it staffs yours.

Most outsourcers sell AI as an add-on. We use it as the operating system. Marketing, recruiting, training, QA, workforce planning, finance ops — every back-office process at Aidey is designed with an AI-first approach. That means better work, faster cycles and a lower cost base. Our clients are the great beneficiaries: the efficiency we engineer for ourselves is the price and quality you inherit.

Marketing

AI-assisted research, briefs and creative ops — campaigns shipped in days, not quarters.

Recruitment

Sourcing, screening and skill-matching run through AI pipelines. Senior operators in, noise out.

Operations

Forecasting, scheduling and QA scored by models, reviewed by humans. Quality compounds.

Enablement

Knowledge bases, coaching and onboarding generated and refreshed by AI. Ramp drops to a week.

Better. Faster. Lower cost. Not as a slogan — as the byproduct of a back office that practices what it sells. When you hire Aidey, you don't just rent operators. You inherit an AI-native operating model.

// Launch roadmap

From kickoff to
live in 10 days.

A clear path from your goals to a live, human-in-the-loop bench — fully onboarded and in production inside ten days.

10-day onboarding · guaranteed
Start the clock

  1. Discovery

    Day 0

    You tell us where your product hands off to a person — channels, volumes, SLAs.

    01

  2. Tailored blueprint

    Day 1

    We design your staffing plan, tooling map and system integrations around your goals.

    02

  3. Signup

    Day 2

    We agree on scope and pricing. Paperwork done in a single day.

    03

  4. Recruitment

    Day 3

    We initiate the recruitment process based on the agreed scope.

    04

  5. Integration & launch

    Day 10

    We plug into your CRM, helpdesk and data stack, then go live with a senior bench in-loop — watch CSAT, FRT and deflection climb.

    05

// Off the record / on the record

We can't tell you about all of our clients,
but here are some of them:

client_01live
Nokia

Telecom · Global

client_02live
Wix

Web Platform · SaaS

client_03live
Shiji Group

Hospitality Tech · Global

Read the (anonymized) case studies

// Ask the machine

What ChatGPT is saying about us.

We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.

chat.gpt / query: "tell me about aidey"
What do you actually know about AI·DEY as a BPO partner?
gpt response · cross-referenced sources
Clutch
0.0/ 5.0

32 reviews · Quality 5.0 · Schedule 5.0

Glassdoor
0.0/ 5.0

131 reviews · 95% would recommend

Trustpilot
0.0/ 5.0

17 reviews · remote setup, work-life

"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."

ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot

75% → 91%
CSAT lift, tech client case study
~10h → <2h
Response time drop, same engagement
4.9 / 5
Philippines team culture (73 reviews)

// Press

What the business press is writing about us.

Coverage in Israel's top business and tech publications — Globes, Calcalist, Maariv, CTech and Walla — on remote operations, AI-first BPO and the future of outsourced work.

CTech · Calcalist

"Big tech is calling employees back to the office — but is that really the right move?"

Read article →
Globes

"Inside the borderless BPO model powering global AI teams."

Read article →
Calcalist

"Why the future of outsourcing is remote, senior and AI-native."

Read article →
Maariv

"The Israeli founder running hundreds of operators with no office."

Read article →
Walla Tech

"How an AI-first BPO is rewriting the rules of customer experience."

Read article →
Walla Finance

"The economics of remote-first outsourcing in a post-AI world."

Read article →

// Initiate handoff

Bring us the last mile.
We'll bring the humans.

Tell us where your product hands off to a person. We'll come back within 24 hours with a team blueprint, ramp plan and price.

Book a discovery call

// Other services

Customer ExperienceTechnical SuccessCustomer SuccessSales