Outsourced Customer Support for AI-Native Brands

All servicesThe conversations your model deflects to a human.

Blended CSAT across pods

< 0s

First response on chat

0 wks

Average ramp to steady state

OPERATIONAL_STATUS: ACTIVE · CUSTOMER EXPERIENCE

> Voice · chat · email · social staffed 24/7
> Tone calibrated weekly against your style guide
> Escalations routed to named operators, not queues
> VIP saves & trust-rebuilding moments owned end-to-end

BRAND-VOICE CX

Senior agents · 24/7/365 · Weekly tone QA

// What we operate

The capability set

Follow-the-sun coverage

24/7 staffing across voice, chat, email and social from Philippines hubs — paired with your model's deflection layer so humans only touch what humans should.

Tone calibrated to your product

Every agent is trained on your style guide and product writing. We run weekly tone QA so responses read like your own team wrote them — because, functionally, they did.

Escalation that routes to humans

No ticket purgatory. Edge cases, billing disputes and trust-and-safety calls land with a named operator, not a queue — with full conversation context attached.

// Tone calibration

Two replies. Same ticket. Only one sounds like you.

Every CX pod is graded weekly against your style guide. Generic empathy doesn't ship — your voice does.

Generic agentCSAT 71

"Dear valued customer, we sincerely apologize for the inconvenience caused. Please be advised that your request has been forwarded to the appropriate department."

Aidey · brand-trainedCSAT 98

Hey Sam — totally hear you, that shouldn't have happened. I've already refunded the charge and credited next month on the house. Anything else weird going on?

TONE_DELTA = -4.2% vs. style guide · audited weekly · variance threshold < 5%

// FAQ

Customer Experience — frequently asked questions

Can you match our existing tone of voice?

Yes — tone calibration is part of onboarding. We train on your style guide, past tickets and product writing, then audit weekly until variance is below 5%.

What channels do you cover?

Voice, live chat, email, in-app messaging, SMS, WhatsApp, Messenger, Instagram, X/Twitter, Discord and any custom channel reachable via API.

How do you handle escalations?

Tiered playbook authored with your team. Edge cases route to a named senior operator, then to your on-call engineer or trust-and-safety lead — never to a generic queue.

How is AI customer support outsourcing different from a traditional BPO?

A traditional BPO scales headcount. We scale a human-in-the-loop layer on top of your AI: your model deflects what it can, our senior agents own the rest, and every resolved conversation feeds back into your prompts, macros and knowledge base.

// Where this lives

Industries already running this play

SaaS & AI E-commerce Hospitality & Travel Gaming

Spec a customer experience pod

Tell us your volumes, tooling and quality bar — we'll come back with a staffing plan and a price within 24 hours.

Bridge the gap

// Signal routing

Any channel in.
Any system out.

We plug into the surfaces your customer experience customers already use — and write every interaction back into the stack your team runs on.

Live pipeline

INGRESS · channels10

Phone

Chat

Messenger

iMessage

Instagram

Gmail

Zoom

Discord

AIDEY

human-in-the-loop

EGRESS · integrations12+

HubSpot

Zendesk

Intercom

Stripe

Shopify

Notion

Jira

Linear

Asana

Airtable

Snowflake

Zapier+ your stack

// AI-first, end to end

A BPO that runs on AI before it staffs yours.

Most outsourcers sell AI as an add-on. We use it as the operating system. Marketing, recruiting, training, QA, workforce planning, finance ops — every back-office process at Aidey is designed with an AI-first approach. That means better work, faster cycles and a lower cost base. Our clients are the great beneficiaries: the efficiency we engineer for ourselves is the price and quality you inherit.

Marketing

AI-assisted research, briefs and creative ops — campaigns shipped in days, not quarters.

Recruitment

Sourcing, screening and skill-matching run through AI pipelines. Senior operators in, noise out.

Operations

Forecasting, scheduling and QA scored by models, reviewed by humans. Quality compounds.

Enablement

Knowledge bases, coaching and onboarding generated and refreshed by AI. Ramp drops to a week.

Better. Faster. Lower cost. Not as a slogan — as the byproduct of a back office that practices what it sells. When you hire Aidey, you don't just rent operators. You inherit an AI-native operating model.

// Launch roadmap

From kickoff to
live in 10 days.

A clear path from your goals to a live, human-in-the-loop bench — fully onboarded and in production inside ten days.

10-day onboarding · guaranteed

Start the clock

Discovery
Day 0
You tell us where your product hands off to a person — channels, volumes, SLAs.
01
Tailored blueprint
Day 1
We design your staffing plan, tooling map and system integrations around your goals.
02
Signup
Day 2
We agree on scope and pricing. Paperwork done in a single day.
03
Recruitment
Day 3
We initiate the recruitment process based on the agreed scope.
04
Integration & launch
Day 10
We plug into your CRM, helpdesk and data stack, then go live with a senior bench in-loop — watch CSAT, FRT and deflection climb.
05

// Off the record / on the record

We can't tell you about all of our clients,
but here are some of them:

client_01live

Nokia

Telecom · Global

client_02live

Wix

Web Platform · SaaS

client_03live

Shiji Group

Hospitality Tech · Global

Read the (anonymized) case studies

// Ask the machine

What ChatGPT is saying about us.

We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.

chat.gpt / query: "tell me about aidey"

What do you actually know about AI·DEY as a BPO partner?

gpt response · cross-referenced sources

Clutch

0.0/ 5.0

32 reviews · Quality 5.0 · Schedule 5.0

Glassdoor

0.0/ 5.0

131 reviews · 95% would recommend

Trustpilot

0.0/ 5.0

17 reviews · remote setup, work-life

"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."

ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot

75% → 91%

CSAT lift, tech client case study

~10h → <2h

Response time drop, same engagement

4.9 / 5

Philippines team culture (73 reviews)

// Press

What the business press is writing about us.

Coverage in Israel's top business and tech publications — Globes, Calcalist, Maariv, CTech and Walla — on remote operations, AI-first BPO and the future of outsourced work.

CTech · Calcalist

"Big tech is calling employees back to the office — but is that really the right move?"

Read article →

Globes

"Inside the borderless BPO model powering global AI teams."

Read article →

Calcalist

"Why the future of outsourcing is remote, senior and AI-native."

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Maariv

"The Israeli founder running hundreds of operators with no office."

Read article →