Per-seat, priced to the qualification
We're the human layer behind your AI — and we price per seat. The rate scales with the seniority, domain expertise, languages and certifications the role actually requires. A tier-1 multilingual chat seat and a senior fintech escalation seat are not the same price, and we don't pretend they are.
Scoped to your operation
Every engagement starts with the volume, SLA, languages and tooling that define your reality. We map that to the right seat mix and seniority — not a generic rate card — and we re-baseline together when it changes.
We plug into your AI stack
You own the AI strategy and the models — we're the humans who run alongside them. Our agents work inside your tooling, handle the edge cases your automation escalates, and feed structured signal back so your systems keep improving. No separate fee for that loop.
No surprise add-ons
Onboarding, training, QA, weekly QBRs and a named operations lead are part of the engagement. Overage, surge cover or net-new scopes are quoted in writing before they run.
// In the seat price
What's included
- Trained agents at the qualification tier your scope requires
- Team lead, shared QA and a named operations lead
- Onboarding, knowledge base build-out and playbook authoring
- Operating inside your helpdesk, CRM and product stack
- Structured feedback into your AI / automation loop
- Weekly QBRs and structured reporting
- Quarterly quality review against your taxonomy
// Never on the invoice
What you'll never see
- Per-ticket or per-minute fees
- Hidden tooling or seat licences
- Long lock-ins without an exit ramp
- Mystery overage at the end of the month
// From conversation to quote
Three calls, one written proposal, no rate-card games.
Step 01
Discovery
We learn the function, volumes, languages, tooling and the SLA you're trying to hit. No NDA gymnastics.
Step 02
Blueprint
We come back with a team design — roles, seniority, coverage, ramp plan and how we'll plug into your existing AI and tooling.
Step 03
Proposal
One written quote, scoped to your reality, valid for 30 days. You see exactly what changes if the scope changes.
// Get a number
Tell us the scope. We'll send a proposal.
Team design, ramp plan and written quote within a few business days of our discovery call.