Customer Experience
We staff the conversations your model deflects to a human. Empathy, escalation, on-brand voice.
- →Named ops lead + senior agent pod
- →Runbook authored in your repo
- →Weekly QA scorecards + calibration calls
Technical Success
Tier 1–3 engineers who triage tickets, file repros, and ship documentation alongside your team.
- →L1 / L2 / L3 engineer pod
- →Linear / Jira / GitHub workflow
- →Repro templates + payload library
Customer Success
Onboarding, retention and expansion plays — for SaaS, subscription and AI-product economics.
- →Senior CSM pod + ops lead
- →Activation playbook in your CRM
- →Health-score model + alert routing
Back-Office Ops
Data labeling, moderation, RLHF review and finance ops — the quiet engine room of your product.
- →Calibrated reviewer pool
- →Gold-set + IRR audit loop
- →Policy authoring & versioning
Sales
Outbound, inbound qualification and SDR pods that book meetings, close trials and grow pipeline — looped with your AI stack.
- →Senior SDR / AE pod + ops lead
- →Sequences authored in your CRM
- →ICP scoring + routing rules
// Engagement model
Pilot in four weeks. Steady state in eight.
Map
One-week sprint with your ops lead. We document workflows, tooling, edge cases, and the quality bar we'll be graded on.
Staff
We hire and credential a pilot pod against your runbook. Senior operators only — no junior bait-and-switch.
Loop
Go live in 2–4 weeks. Weekly calibration, daily QA scoring, your team in the same Slack channel as ours.
Scale
Expand coverage, languages or functions. Same ops lead. Same standards. New volume.