AIDEY
Bridge the gap

// Service · 03

Customer Success

Activation, health-score management, churn-save motions and expansion conversations — staffed for products where the unit economics demand more than a quarterly check-in.

All servicesOnboarding, retention and expansion — sized for AI economics.
+0%

Net retention lift, 90-day

0.0x

Activation rate vs. self-serve

0%

At-risk accounts saved

OPERATIONAL_STATUS: ACTIVE · CUSTOMER SUCCESS
  • > Activation flows triggered by product signals
  • > Health scores monitored, at-risk accounts routed
  • > Save motions run on policy, measured in saved ARR
  • > Renewals & expansion in the long tail and mid-market
SIGNAL-LED SUCCESS
CRM-native · Measured in dollars, not touches

// What we operate

The capability set

01

Usage-led activation

Activation flows tied to product signals — not seats. We move new accounts to second-value-moment without burning your in-house CSMs on the long tail.

02

Health & churn-save

Health-score monitoring, at-risk outreach and structured save motions. We trigger on signal, intervene on policy, and report on what actually moved retention.

03

QBRs, renewals & expansion

We run the conversations your senior CSMs don't have time for — renewals in the long tail, expansion plays in the mid-market, QBR prep across the book.

// Health console

The view your CS team wakes up to.

We bring the humans. You bring the playbook, the tools and the culture — our CS pod runs it day-to-day, flags accounts that need attention, and follows up on your policy.

SaaS Startup
$84k/yr · Happy customer
0
Fintech — Payments
$41k/yr · Needs a check-in
0
E-commerce Brand
$127k/yr · At-risk · we're on it
0

// FAQ

Customer Success — frequently asked questions

How is this different from CX?

CX is reactive — inbound conversations. CS is proactive — usage signals, health scores, renewal calendars. Same bench, different motion.

What CRMs do you work in?

HubSpot, Salesforce, Pipedrive, Attio and most modern CS tools (Vitally, Catalyst, ChurnZero, Planhat). We adopt your system; we don't impose ours.

Can you handle renewals on commission?

We can. Renewal and expansion engagements support hybrid commercial models — flat retainer plus performance on net retention or expansion ARR.

When should I outsource customer success vs. hire in-house?

Outsource the long tail and mid-market motions — activation, health monitoring, low-touch renewals — so your in-house CSMs stay on enterprise accounts. Most teams use Aidey as a force-multiplier, not a replacement.

Do you work with product-led growth (PLG) companies?

Yes — most of our CS book is PLG and hybrid PLG/sales-led. We trigger on product usage signals rather than seats and run activation, expansion and trial-to-paid plays under one pod.

// Where this lives

Industries already running this play

SaaS & AIE-commerceProfessional ServicesFintech

Spec a customer success pod

Tell us your volumes, tooling and quality bar — we'll come back with a staffing plan and a price within 24 hours.

Bridge the gap

// Signal routing

Any channel in.
Any system out.

We plug into the surfaces your customer success customers already use — and write every interaction back into the stack your team runs on.

Live pipeline
INGRESS · channels10
Phone channel logoPhoneChat channel logoChatWhatsApp channel logoWhatsAppMessenger channel logoMessengeriMessage channel logoiMessageInstagram channel logoInstagramGmail channel logoGmailTelegram channel logoTelegramZoom channel logoZoomDiscord channel logoDiscord
AIDEY
human-in-the-loop
EGRESS · integrations12+
HubSpot integration logoHubSpotZendesk integration logoZendeskIntercom integration logoIntercomStripe integration logoStripeShopify integration logoShopifyNotion integration logoNotionJira integration logoJiraLinear integration logoLinearAsana integration logoAsanaAirtable integration logoAirtableSnowflake integration logoSnowflakeZapier integration logoZapier+ your stack

// AI-first, end to end

A BPO that runs on AI before it staffs yours.

Most outsourcers sell AI as an add-on. We use it as the operating system. Marketing, recruiting, training, QA, workforce planning, finance ops — every back-office process at Aidey is designed with an AI-first approach. That means better work, faster cycles and a lower cost base. Our clients are the great beneficiaries: the efficiency we engineer for ourselves is the price and quality you inherit.

Marketing

AI-assisted research, briefs and creative ops — campaigns shipped in days, not quarters.

Recruitment

Sourcing, screening and skill-matching run through AI pipelines. Senior operators in, noise out.

Operations

Forecasting, scheduling and QA scored by models, reviewed by humans. Quality compounds.

Enablement

Knowledge bases, coaching and onboarding generated and refreshed by AI. Ramp drops to a week.

Better. Faster. Lower cost. Not as a slogan — as the byproduct of a back office that practices what it sells. When you hire Aidey, you don't just rent operators. You inherit an AI-native operating model.

// Launch roadmap

From kickoff to
live in 10 days.

A clear path from your goals to a live, human-in-the-loop bench — fully onboarded and in production inside ten days.

10-day onboarding · guaranteed
Start the clock

  1. Discovery

    Day 0

    You tell us where your product hands off to a person — channels, volumes, SLAs.

    01

  2. Tailored blueprint

    Day 1

    We design your staffing plan, tooling map and system integrations around your goals.

    02

  3. Signup

    Day 2

    We agree on scope and pricing. Paperwork done in a single day.

    03

  4. Recruitment

    Day 3

    We initiate the recruitment process based on the agreed scope.

    04

  5. Integration & launch

    Day 10

    We plug into your CRM, helpdesk and data stack, then go live with a senior bench in-loop — watch CSAT, FRT and deflection climb.

    05

// Off the record / on the record

We can't tell you about all of our clients,
but here are some of them:

client_01live
Nokia

Telecom · Global

client_02live
Wix

Web Platform · SaaS

client_03live
Shiji Group

Hospitality Tech · Global

Read the (anonymized) case studies

// Ask the machine

What ChatGPT is saying about us.

We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.

chat.gpt / query: "tell me about aidey"
What do you actually know about AI·DEY as a BPO partner?
gpt response · cross-referenced sources
Clutch
0.0/ 5.0

32 reviews · Quality 5.0 · Schedule 5.0

Glassdoor
0.0/ 5.0

131 reviews · 95% would recommend

Trustpilot
0.0/ 5.0

17 reviews · remote setup, work-life

"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."

ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot

75% → 91%
CSAT lift, tech client case study
~10h → <2h
Response time drop, same engagement
4.9 / 5
Philippines team culture (73 reviews)

// Press

What the business press is writing about us.

Coverage in Israel's top business and tech publications — Globes, Calcalist, Maariv, CTech and Walla — on remote operations, AI-first BPO and the future of outsourced work.

CTech · Calcalist

"Big tech is calling employees back to the office — but is that really the right move?"

Read article →
Globes

"Inside the borderless BPO model powering global AI teams."

Read article →
Calcalist

"Why the future of outsourcing is remote, senior and AI-native."

Read article →
Maariv

"The Israeli founder running hundreds of operators with no office."

Read article →
Walla Tech

"How an AI-first BPO is rewriting the rules of customer experience."

Read article →
Walla Finance

"The economics of remote-first outsourcing in a post-AI world."

Read article →

// Initiate handoff

Bring us the last mile.
We'll bring the humans.

Tell us where your product hands off to a person. We'll come back within 24 hours with a team blueprint, ramp plan and price.

Book a discovery call

// Other services

Customer ExperienceTechnical SuccessBack-Office OpsSales