AIDEY
Bridge the gap

// For Heads of CX & Support

The senior CX team behind your AI.

You've shipped the bots. Now you need the humans your customers actually escalate to — trained on your product, working inside your helpdesk, feeding signal back into your AI loop.

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<45s

Avg time to first human reply

98%

CSAT across active programs

24/7

Follow-the-sun coverage

// The pattern we keep seeing

You don't need more AI. You need the humans behind it.

// Pain 01

Your bot handles 60%. The other 40% is killing CSAT.

The escalations are exactly the conversations you can't afford to lose — and they need someone senior, not a script-reader.

// Pain 02

You're hiring against the volume curve, not the SLA curve.

Headcount math breaks every time volume spikes. You need a team that scales up and down with you, not a fixed cost center.

// Pain 03

QA is a spreadsheet nobody reads.

You can't see why CSAT moved last week, or which intents the AI is mis-routing. We feed structured signal back into your taxonomy.

// How we plug in

Senior agents, not seat-fillers

Per-seat pricing scaled to the qualification each role needs — tier-1 chat vs. senior fintech escalation are not the same seat.

Inside your stack, day one

We work in your helpdesk, CRM and product tooling. No data exports, no parallel systems, no integration tax.

Closed loop with your AI

Every escalation becomes structured feedback your model and your automation actually learn from.

Named ops lead, weekly QBRs

One human owns your program. You get weekly reporting on intents, CSAT, AHT, deflection and quality — not a quarterly PDF.

// Off the record / on the record

We can't tell you about all of our clients,
but here are some of them:

client_01live
Nokia

Telecom · Global

client_02live
Wix

Web Platform · SaaS

client_03live
Shiji Group

Hospitality Tech · Global

Read the (anonymized) case studies

// Signal routing

Any channel in.
Any system out.

We plug into the surfaces your CX & support customers already use — and write every interaction back into the stack your team runs on.

Live pipeline
INGRESS · channels10
Phone channel logoPhoneChat channel logoChatWhatsApp channel logoWhatsAppMessenger channel logoMessengeriMessage channel logoiMessageInstagram channel logoInstagramGmail channel logoGmailTelegram channel logoTelegramZoom channel logoZoomDiscord channel logoDiscord
AIDEY
human-in-the-loop
EGRESS · integrations12+
HubSpot integration logoHubSpotZendesk integration logoZendeskIntercom integration logoIntercomStripe integration logoStripeShopify integration logoShopifyNotion integration logoNotionJira integration logoJiraLinear integration logoLinearAsana integration logoAsanaAirtable integration logoAirtableSnowflake integration logoSnowflakeZapier integration logoZapier+ your stack

// Ask the machine

What ChatGPT is saying about us.

We didn't write this. We asked the model that reads everyone — reviews, case studies, employee chatter — to size us up. Here's the unedited read.

chat.gpt / query: "tell me about aidey"
What do you actually know about AI·DEY as a BPO partner?
gpt response · cross-referenced sources
Clutch
0.0/ 5.0

32 reviews · Quality 5.0 · Schedule 5.0

Glassdoor
0.0/ 5.0

131 reviews · 95% would recommend

Trustpilot
0.0/ 5.0

17 reviews · remote setup, work-life

"Strong reputation among clients, flexibility and scalability across time zones, a remote-first model, and rare-for-BPO employee ratings — suitable for SaaS, e-commerce, gaming, crypto, fintech and hospitality."

ChatGPT · synthesis from Clutch, G2, Glassdoor, Trustpilot

75% → 91%
CSAT lift, tech client case study
~10h → <2h
Response time drop, same engagement
4.9 / 5
Philippines team culture (73 reviews)

// Press

What the business press is writing about us.

Coverage in Israel's top business and tech publications — Globes, Calcalist, Maariv, CTech and Walla — on remote operations, AI-first BPO and the future of outsourced work.

CTech · Calcalist

"Big tech is calling employees back to the office — but is that really the right move?"

Read article →
Globes

"Inside the borderless BPO model powering global AI teams."

Read article →
Calcalist

"Why the future of outsourcing is remote, senior and AI-native."

Read article →
Maariv

"The Israeli founder running hundreds of operators with no office."

Read article →
Walla Tech

"How an AI-first BPO is rewriting the rules of customer experience."

Read article →
Walla Finance

"The economics of remote-first outsourcing in a post-AI world."

Read article →

// Before you book

The questions buyers ask us first.

// Q01

How is this different from a traditional BPO?

We don't sell seats off a generic rate card. Every agent is qualified to the specific tier the role demands, works inside your helpdesk and CRM, and feeds structured signal back into your AI loop.

// Q02

Do you replace our AI or work with it?

We're the human layer behind your AI — not your AI advisor. Your bots, your model, your taxonomy. We handle what they escalate and make them smarter every week.

// Q03

How fast can you stand up a team?

Most CX programs go from kickoff to live seats in under 10 business days. We blueprint roles, seniority and coverage before you sign — no surprises.

// Q04

What does reporting look like?

Weekly QBRs against your taxonomy — intents, deflection, CSAT, AHT, quality. Exportable, board-ready, in your language. Not a vendor PDF once a quarter.

// Initiate handoff

Tell us the scope. We'll send a written proposal.

  • Team design within days
  • Plugs into your AI stack
  • Per-seat, qualification-priced
  • No surprise add-ons
Book a discovery call